{"id":3257,"date":"2025-11-20T12:57:01","date_gmt":"2025-11-20T12:57:01","guid":{"rendered":"https:\/\/themelium.com\/?page_id=3257"},"modified":"2025-11-20T13:00:40","modified_gmt":"2025-11-20T13:00:40","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/themelium.com\/es\/return-policy\/","title":{"rendered":"Pol\u00edtica De Devoluci\u00f3n"},"content":{"rendered":"<style>.elementor-3257 .elementor-element.elementor-element-3d506515{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--padding-top:3rem;--padding-bottom:5rem;--padding-left:1rem;--padding-right:1rem;}.elementor-3257 .elementor-element.elementor-element-c7fdd9{text-align:center;}.elementor-3257 .elementor-element.elementor-element-c7fdd9 .elementor-heading-title{font-family:var( --e-global-typography-4dc23a4-font-family ), Sans-serif;font-size:var( --e-global-typography-4dc23a4-font-size );font-weight:var( --e-global-typography-4dc23a4-font-weight );line-height:var( --e-global-typography-4dc23a4-line-height );letter-spacing:var( --e-global-typography-4dc23a4-letter-spacing );word-spacing:var( --e-global-typography-4dc23a4-word-spacing );color:var( --e-global-color-67a0e96 );}.elementor-3257 .elementor-element.elementor-element-68c5ae4c{--display:flex;--border-radius:20px 20px 20px 20px;--padding-top:15px;--padding-bottom:15px;--padding-left:15px;--padding-right:15px;}.elementor-3257 .elementor-element.elementor-element-68c5ae4c:not(.elementor-motion-effects-element-type-background), .elementor-3257 .elementor-element.elementor-element-68c5ae4c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-a2c40ee );}.elementor-3257 .elementor-element.elementor-element-3f43d41b{text-align:start;font-family:var( --e-global-typography-2d6599e-font-family ), Sans-serif;font-size:var( --e-global-typography-2d6599e-font-size );font-weight:var( --e-global-typography-2d6599e-font-weight );line-height:var( --e-global-typography-2d6599e-line-height );letter-spacing:var( --e-global-typography-2d6599e-letter-spacing );word-spacing:var( --e-global-typography-2d6599e-word-spacing );color:var( --e-global-color-67a0e96 );}:root{--page-title-display:none;}@media(max-width:1024px){.elementor-3257 .elementor-element.elementor-element-c7fdd9 .elementor-heading-title{font-size:var( --e-global-typography-4dc23a4-font-size );line-height:var( --e-global-typography-4dc23a4-line-height );letter-spacing:var( --e-global-typography-4dc23a4-letter-spacing );word-spacing:var( --e-global-typography-4dc23a4-word-spacing );}.elementor-3257 .elementor-element.elementor-element-3f43d41b{font-size:var( --e-global-typography-2d6599e-font-size );line-height:var( --e-global-typography-2d6599e-line-height );letter-spacing:var( --e-global-typography-2d6599e-letter-spacing );word-spacing:var( --e-global-typography-2d6599e-word-spacing );}}@media(max-width:767px){.elementor-3257 .elementor-element.elementor-element-c7fdd9 .elementor-heading-title{font-size:var( --e-global-typography-4dc23a4-font-size );line-height:var( --e-global-typography-4dc23a4-line-height );letter-spacing:var( --e-global-typography-4dc23a4-letter-spacing );word-spacing:var( --e-global-typography-4dc23a4-word-spacing );}.elementor-3257 .elementor-element.elementor-element-3f43d41b{font-size:var( --e-global-typography-2d6599e-font-size );line-height:var( --e-global-typography-2d6599e-line-height );letter-spacing:var( --e-global-typography-2d6599e-letter-spacing );word-spacing:var( --e-global-typography-2d6599e-word-spacing );}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3257\" class=\"elementor elementor-3257\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d506515 e-flex e-con-boxed e-con e-parent\" data-id=\"3d506515\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7fdd9 elementor-widget elementor-widget-heading\" data-id=\"c7fdd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE DEVOLUCI\u00d3N - THEMELIUM&amp;CO;<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68c5ae4c e-con-full e-flex e-con e-child\" data-id=\"68c5ae4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f43d41b elementor-widget elementor-widget-text-editor\" data-id=\"3f43d41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\"><span class=\"citation-149 citation-end-149\">En Themelium&amp;Co;, trabajamos para ofrecer productos de alta calidad y garantizar una experiencia satisfactoria<\/span>. <span class=\"citation-148 citation-end-148\">Debido a la naturaleza de los productos alimenticios, se aplica una espec\u00edfica y estricta pol\u00edtica de devoluci\u00f3n para cumplir con las normas de seguridad de Estados unidos<\/span>.<\/p><h4>1. Los Productos Que Pueden Ser Devueltos<\/h4><p data-path-to-node=\"6\"><span class=\"citation-147 citation-end-147\">Solo aceptamos devoluciones en los siguientes casos<\/span>:<\/p><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\"><span class=\"citation-146 citation-end-146\">El producto recibido no coincide con el orden<\/span>.<\/p><\/li><li><p data-path-to-node=\"7,1,0\"><span class=\"citation-145 citation-end-145\">El producto ha llegado da\u00f1ado<\/span>.<\/p><\/li><li><p data-path-to-node=\"7,2,0\"><span class=\"citation-144 citation-end-144\">El producto presenta un claro defecto de fabricaci\u00f3n<\/span>.<\/p><\/li><\/ul><p data-path-to-node=\"9\"><b><span class=\"citation-143\">Importante:<\/span><\/b><span class=\"citation-143 citation-end-143\"> Productos alimenticios (caf\u00e9, t\u00e9 matcha, y similares) no pueden ser devueltos si han sido abierto, manipulado, o el consumo<\/span>.<\/p><h4>2. Fecha l\u00edmite para Solicitar una Devoluci\u00f3n<\/h4><p data-path-to-node=\"11\"><span class=\"citation-142\">Usted debe notificarnos de cualquier incidente dentro de los primeros <\/span><b><span class=\"citation-142\">48 horas<\/span><\/b><span class=\"citation-142 citation-end-142\"> despu\u00e9s de la entrega<\/span>. <span class=\"citation-141 citation-end-141\">Despu\u00e9s de este tiempo, no ser\u00e1 posible procesar los reembolsos o reemplazos<\/span>.<\/p><h4>3. Requisitos para la Tramitaci\u00f3n de un Retorno<\/h4><p data-path-to-node=\"13\"><span class=\"citation-140 citation-end-140\">Para procesar un caso, vamos a necesitar<\/span>:<\/p><ul data-path-to-node=\"14\"><li><p data-path-to-node=\"14,0,0\"><span class=\"citation-139 citation-end-139\">N\u00famero de pedido<\/span>.<\/p><\/li><li><p data-path-to-node=\"14,1,0\"><span class=\"citation-138 citation-end-138\">Fotograf\u00edas claras de que el producto y el problema<\/span>.<\/p><\/li><li><p data-path-to-node=\"14,2,0\"><span class=\"citation-137 citation-end-137\">Descripci\u00f3n detallada del incidente<\/span>.<\/p><\/li><\/ul><p data-path-to-node=\"15\"><span class=\"citation-136\">Toda la informaci\u00f3n debe ser enviada al correo electr\u00f3nico: <\/span><b><span class=\"citation-136\">tc@themelium.com<\/span><\/b>.<\/p><h4>4. Procesamiento De Reembolso<\/h4><p data-path-to-node=\"17\"><span class=\"citation-135 citation-end-135\">Una vez que el caso sea aprobado<\/span>:<\/p><ul data-path-to-node=\"18\"><li><p data-path-to-node=\"18,0,0\"><span class=\"citation-134 citation-end-134\">El reembolso se efectuar\u00e1 utilizando el mismo m\u00e9todo de pago utilizado<\/span>.<\/p><\/li><li><p data-path-to-node=\"18,1,0\"><span class=\"citation-133 citation-end-133\">Los tiempos de procesamiento pueden variar entre 5 y 10 d\u00edas h\u00e1biles<\/span>.<\/p><\/li><li><p data-path-to-node=\"18,2,0\"><span class=\"citation-132 citation-end-132\">Los gastos de env\u00edo s\u00f3lo se devolver\u00e1 si el error fue que la responsabilidad de Themelium&amp;Co;<\/span>.<\/p><\/li><\/ul><h4>5. No Reembolsable De Productos<\/h4><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><span class=\"citation-131 citation-end-131\">Los productos alimenticios que han sido abiertos o manipulados<\/span>.<\/p><\/li><li><p data-path-to-node=\"20,1,0\"><span class=\"citation-130 citation-end-130\">Productos utilizados o da\u00f1ados debido a el mal manejo de los clientes<\/span>.<\/p><\/li><li><p data-path-to-node=\"20,2,0\"><span class=\"citation-129 citation-end-129\">Los productos adquiridos con final descuentos o promociones especiales, cuando se indica que la venta es final<\/span>.<\/p><\/li><\/ul><h4>6. Incorrecto el Env\u00edo o la Direcci\u00f3n Incompleta<\/h4><p data-path-to-node=\"22\"><span class=\"citation-128 citation-end-128\">Si la direcci\u00f3n proporcionada es incorrecta o incompleta, Themelium&amp;Co; no ser\u00e1 capaz de cubrir la re-los gastos de env\u00edo<\/span>. <span class=\"citation-127 citation-end-127\">En este caso, el cliente deber\u00e1 cubrir los gastos del nuevo env\u00edo<\/span>.<\/p><h4>7. Cambios o Sustituciones<\/h4><p data-path-to-node=\"24\"><span class=\"citation-126 citation-end-126\">En lugar de un reembolso, nos puede ofrecer el reemplazo del producto en los casos que proceda<\/span>. <span class=\"citation-125 citation-end-125\">El reemplazo ser\u00e1 enviado una vez que el incidente ha sido verificado<\/span>.<\/p><h4>8. Contacto<\/h4><p data-path-to-node=\"26\"><span class=\"citation-124 citation-end-124\">Para cualquier consulta sobre nuestra pol\u00edtica de devoluci\u00f3n, usted puede escribirnos a<\/span>:<\/p><p data-path-to-node=\"28\"><b><span class=\"citation-123\">tc@themelium.com<\/span><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY &#8211; THEMELIUM&amp;CO; At Themelium&amp;Co;, we work to offer high-quality products and guarantee a satisfactory experience. Due to the nature of food products, we apply a specific and strict return policy to comply with United States safety standards. 1. Products That Can Be Returned We only accept returns in the following cases: The product [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3257","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/pages\/3257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/comments?post=3257"}],"version-history":[{"count":4,"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/pages\/3257\/revisions"}],"predecessor-version":[{"id":3262,"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/pages\/3257\/revisions\/3262"}],"wp:attachment":[{"href":"https:\/\/themelium.com\/es\/wp-json\/wp\/v2\/media?parent=3257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}